We all know how important it is to start on the right foot with clients, as first impressions count, right?! Absolutely, and therefore creating a top-notch client onboarding process is often at the front of people’s minds, particularly as we are so excited to get that new client or customer! But what about the end of the relationship? We have the money, the client has their beautiful product or their service is delivered successfully, that’s it, right? Well yes, but how you exit the relationship is actually almost as important as how you enter it and providing your client with a killer offboarding experience (rather than just a quick email saying thank you and goodbye) can reap a lot of not-so-obvious benefits for you both!