In these terms:

• ‘We’, ‘us’ or ‘our’ means Rachael Gunn Limited; and
• ‘You’ or ‘your’ means the business or company using our site to buy products from us.

We are a limited company with company number 14028582 and with its registered office at 33 Cavendish Square, 14th Floor, London, England, W1G 0PW.

Introduction

These Terms of Purchase set out how you (the User) can make purchases from our Site. Please read them carefully. We pride ourselves in providing a high level of customer service and ensuring that you are clear in respect of all of your rights relating to your purchase. 

Ahead of making any purchase you will be asked to tick a box on our Site which says “I Accept the Terms and Conditions of Sale”. In ticking that box, you will be accepting the terms set out here. When buying any products or services you also agree to be legally bound by:

• our website terms and conditions and any documents referred to in them;
• specific terms which apply to certain products. If you want to see these specific terms, please visit the relevant webpage or sales page for the products. These documents form part of this contract as though set out in full here.

We are based in the UK and our Terms of Purchase are governed by UK legislation. Our digital documents can be downloaded worldwide. 

The Terms of Use for our Site and our Privacy Statement can be found on separate pages. It is always our aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase we will be happy to assist, you can contact us via email at support@rachaelgunn.com.

Your privacy and personal information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information. You can find our Privacy Policy by clicking here.

Ordering products from us

Below, we set out how a legally binding contract between you and us is made.

You place an order on the site by adding products to your basket and clicking through to checkout.

• When you place your order at the end of the online checkout process by clicking on the “Place Order”  or “Complete Order” button, we will acknowledge it by email. This acknowledgement does not mean that your order has been accepted, see below.
• We may contact you to say that we do not accept your order. This is typically for the following reasons:

(a) the products are unavailable;

(b) we cannot authorise your payment; or

(c) there has been a mistake on the pricing or description of the products.

• We will only accept your order when we email you to confirm this [or deliver the products, whichever happens earlier]. At this point a legally binding contract will be in place between you and us.

If you are under the age of 18 you may not buy any products from the site.

Refunds and Cancellation

As you are purchasing digital content which includes data which is produced and supplied in digital form and is received instantly, you will not be entitled to receive a refund so do check that you are purchasing the correct product or service to meet your needs. Your other statutory rights to a refund remain in place in the usual way.

Delivery

If the product is a one-off purchase of digital content, we will make the digital content available for download by you as soon as we accept your order.

If something happens which is outside of our control and/or affects the estimated date of delivery we will let you have a revised estimated date for delivery of the products.

Unless you and we agree otherwise, if we cannot deliver your products within 72 hours, we will let you know, cancel your order and give you a refund.

Payment

We accept payment by credit or debit card via Stripe and any other method of payment you agree with us.

The price of the products excludes VAT.

We will do all that we reasonably can to ensure that all of the information you give us when paying for the products is secure by using an encrypted secure payment mechanism. 

However, in the absence of negligence on our part, for any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

Nature of the products

We warrant that the products will:

• be free from material defects in design;
• be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
• be fit for any purpose we state.

When using our products, you acknowledge that deciding how to handle any issues which may arise, the choices you make in relation to them and whether or not you follow through on any recommended action is exclusively your responsibility. For this reason, although we fully expect great results to come from your use of our products, we cannot guarantee any specific outcomes or that all clients will achieve the same results. The results are entirely dependent on your commitment and the effort you put into following the recommended course of action.

If we can’t supply certain products we may need to substitute them with alternative products of equal or better standard and value. In this case:

• we will let you know if we intend to do this but this may not always be possible; and
• you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
• We may discontinue or modify products at any time without prior notice.

Faulty products

If the product we supply is faulty, please inform us within 7 days using the contact details at the start of these terms and we shall, at our option, repair or replace the product or refund the price of the product.

Intellectual Property

You will be provided with a digital product (s). At all times, even following purchase, the intellectual property rights and copyright connected with those materials remain with us, Rachael Gunn Limited. You have the right to use the materials as learning tools and in your own business but you are not permitted to duplicate, imitate or provide copies to third parties whether for free or as part of a sale.

End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

Limit on our responsibility to you

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:

• losses that were not foreseeable to you and us when the contract was formed; or
• losses that were not caused by any breach on our part;
• loss of profits;
• loss of sales or business;
• loss of anticipated savings;
• loss of use or corruption of software, data or information;
• loss of or damage to goodwill; and
• any indirect or consequential loss.

Subject to the above, our total liability to you shall not exceed the price of the product(s) we supply to you.

Entire Agreement

These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

Disputes

We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the products, our service to you, or any other matter, please contact us as soon as possible.

If you have any feedback about the products please do share it with us. It is always great to receive words of praise and also helpful to get constructive comments. We really hope that you love this product (s) as much as we do but if you would like to make a complaint this should be made to made in writing to support@rachaelgunn.com.

These terms and any claim or dispute arising in relation to any purchase will be governed by English law. You and we agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any such claim or dispute.