Launched in May 2020, Team RG is an operations consultancy built out of a desire to help overworked and overwhelmed entrepreneurs reclaim their time, and their life.
We do this by creating organisation and structure in your business that allows you to get out of micro-management mode, gain clarity on how to progress your goals and crucially, have that all-important headspace that allows you to refresh, recharge and ultimately, be better at what you do.
My passion for simplicity and efficiency was honed by my (close to) decade long career in the fast paced and highly competitive world of grocery retail. I performed several different roles across two of the UK’s biggest supermarkets and was responsible for global supply chains, the management of a £50 million transport operation and led teams of up to 15 in corporate, warehouse and virtual environments.
In my final role before leaving the industry, I managed the operational and strategic implementation of a supply chain representing £1.3 billion in cost of goods, where I also identified (and delivered) a seven-figure business cost saving through a focus on continuous process improvement.
Here’s the thing – I wouldn’t have achieved what I did in my corporate career without knowing how to design and then manage a truly scalable operation.
Our processes, communication and execution had to be robust, seamless and timely, and there were no excuses – as not delivering cost the business a significant amount of money.
One of my most pivotal learnings was that hiring right-fit team members and setting them up for success (hint: the structure of your operations is key) would make or break our ability to deliver and that our success should never depend on one member of the team, and that included me!
We understand how it feels to lack control on your own time, like there aren’t enough hours in the day and that you are just treading water, with no headspace to even think about strategy and growth, let alone execute the things you need to do to get you there in an intentional way.
We totally get how you got here though – the early days of your business are all about sales, marketing and getting your company off the ground (i.e. the stuff that really matters to a new business) and your operational efficiency (understandably) is put on the backburner.
Your hard work paid off (yay!) and the leads and orders are flooding in, but that old phrase, “a new devil at every level” is kicking in hard, because you now don’t have the internal infrastructure to deliver the amount of work your clients are clamouring for.
Next thing you know, the passion for your business starts to give way to the overwhelm, you’re struggling to prioritise and are chained to your inbox. Building an solid team that can operate autonomously seems to be an impossible task and your experience so far has you firmly in the “no one can do it as well as me anyway” zone.
"Rachael has an incredible sense of organisation, attention to detail, respect for my style and standards and always delivers her work with care. I can focus on my projects and feel peace of mind because I know that the back-end work is being managed. It makes me proud to work with Rachael - the services she provides are GREAT."
Working with Rachael & her team has been a true dream. She was able to look at my business from a birdseye view, question the way we were doing things and instantly spot inefficiencies that were costing us so much time (and money). If you're a business owner looking to seriously scale, take back control of your time and operate as a true CEO, you need Rachael's support!
"I loved that I lacked literally any systems experience and was worried that I wouldn’t know what to tell her, but it’s like she read my mind and knew EXACTLY what to do. Now I have systems that create organization and structure and I feel clarity, ease and relief - I’m looking forward to working with her long-term in the near future!"
"Rachael is a particularly well-organised individual with a knack for understanding complex business process and dependencies across a range of disciplines. Rachael has, and continues to be a source of invaluable counsel and support through her ability to critically analyse and ask ‘why?’. Never one to shy away from a new challenge, Rachael’s natural ability to communicate and engage at all levels coupled with her leadership capability makes her a ‘go-to’ person when you simply need to know it’s going to get done properly, on time and with everyone on the journey fully engaged and informed."
Before working with Team RG, my day-to-day can only be described as chaotic. Now it feels so easy and our operations are so clear and streamlined. We have seen a reduction in time taken to perform basic administrative tasks, transparency of the status of tasks across the team and our client communication and management is a lot clearer. I'm convinced this will be a huge boost overall to my brand and reputation since it will be so much easier for clients to work with us and get what they need.
If you know that your business operations are holding you back and you are struggling to work out exactly how to get to that next level – this is where we come in – with a fresh perspective to identify those chokepoints, creating a clear road map to resolving them, and then actually get it all implemented for you so you can breathe a sigh of relief.
Our team have a diverse range of experience across different industries and disciplines which means we truly understand how to design an efficient and effective operational structure that consistently delivers to the highest standard without the headache.
We understand that letting someone behind the curtain into your busines can be a vulnerable place to be – please don’t worry, we have seen it all and do not judge – if everyone’s operations were perfect (and trust me, most are nowhere near this), we wouldn’t have a business!
We partner with you to ensure that you are involved with your business re-organisation, we keep you in loop, seek your feedback and ensure that we are truly dialled in to where your business is at now and where it is going in the future.
With years of corporate leadership experience in the fast-paced industry of grocery retail, my area of expertise is in the strategic development of efficient operational business structures to facilitate growth and stability while creating a positive company culture.
Outside of work…
I love to start my mornings at the gym to set me up for a productive day, either spent working from home with my cockapoo pup or out at the office. I am obsessed with spreadsheets, fuelled by coffee and love nothing more than executing a good plan!
With a varied background in operations, project and account management, I create and oversee our day-to-day processes at Team RG that underpin our core operations, as well as managing the implementation and delivery of our project based client services.
I have worked in client facing roles for the last 5 years, delivering various projects in remote monitoring of refrigerated assets in UK supermarkets. I am passionate about customer service and take great pride in going above and beyond to get a job well done. I am a true believer in working smarter not harder, always on the look out for how processes can be improved and coming up with solutions to tackle a problem.
Outside of work…
I love to eat good food (I am an absolute foodie!), dog walks and spending time with my family and friends.
Responsible for tech implementation, I expertly design and implement your processes into the relevant tools and software to make all your operational dreams come true, without compromising visual impact by making sure everything looks and feels “on brand”.
Born and raised in Porto I studied theater and worked as an actress, director, and producer for 8 years, before the will to travel around the world spoke louder. I decided to change careers overnight and learned all the things in tech, design, and online marketing.
Outside of work…
You’ll find me singing around the house, testing new recipes and planning my next trip!
It’s packed to the brim with tips and strategies on all things operations, team, softwares and anything else that supports your business operating seamlessly!
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