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You can’t hide from me OSP, I see you 👀 And

You can’t hide from me OSP, I see you 👀

And we need to change this 😅.

Let me start by saying that Google Drive is a fantastic platform and this is by no means an attempt to undermine how useful it is in business.

But as a way of managing your client’s projects, this just isn’t going to cut it.

Especially when your business starts to grow with multiple clients and their unique needs, demands and deadlines.

The key to choosing the right PMS for you is being clear about what you need it for and your expectations. Perhaps write these down first (for example: easily accessible, sends invoices, can be integrated with other apps etc) so you know what you’re looking for.

As you guys know, my favourite PM system is without a doubt, ClickUp.

ClickUp is a project management system that literally does it all, helping you plan, track and manage your workload as well as being flexible to your team's needs (can you tell I LOVE it? 😉). This PMS is robust, resilient and easily accessible.

3 reasons why I LOVE ClickUp so much:

1.) It's a single platform that has over 1000 integrations attached. It literally has everything you need on one platform from calendars to cloud storage and workflows to forms and funnels.

2.) It's the dream PMS when it comes to increasing productivity. So much time is wasted flitting between apps and web pages which is both frustrating and costly. Everything is under one roof here for ultimate ease, simplicity and efficiency.

3.) No more chasing clients to meet, sending emails back and forth regarding availability and having to use several different platforms and apps to actually execute the meeting. With ClickUp you can do everything including inviting your client to your digital workspace so they can see themselves the progress on certain tasks and deadlines.

I think my love affair with ClickUp is pretty obvious (so much so I even have my own ClickUp for my marriage 🤣💁🏻‍♀️) but I’d love to know -

Other than ClickUp 😉, what's your favourite project management system? Tell me in the comments below and let’s see if you’re in the ClickUp club too ⬇️

#smallbizowner #goaldriven #creativebusinessowner #9tothrive

Outstanding onboarding experience = consistent cli

Outstanding onboarding experience = consistent clients + revenue 💰

I talk about this A LOT and for good reason. If you want to keep operational costs ⬇️, your margins ⬆️ and your profits 🚀 then you need to be focussing on offering a 5* client experience.

Why?

✅ It builds customer loyalty – meaning they keep coming back again and again
✅ It establishes your business as a business that others can trust – your clients singing your praises and recommending you to everyone in their circles is the best type of marketing
✅ It sets you apart from others – not everyone offers a seamless and striking onboarding experience. Want to stand out in your niche? This is a great way to do it!

And a few more added tips to share with you...

👉🏻 Avoid information overload – It’s easy when you’re onboarding a new client to throw everything at them. A good way to avoid this is to create an email workflow that over a course of a few days or weeks will drip feed all the important information to your client in a clear, concise and coherent way.

👉🏻 Ask for feedback – You can either add this as part of your onboarding or off-boarding but make sure you offer this opportunity for your clients to offer feedback on things they liked and any areas of improvement for you to work on. This is really useful for obtaining social proof to promote your services.

Don’t forget to double tap + hit save on this post so your onboarding goes from outdated to outstanding ✅

#ukbusinesswomen #collaborationovercompetition #femalefounder #womenempowerwomen #businessfreedom #digitalentrepreneurs #sisterhoodovercompetition #freelancingfemales #smallbusinessgrowth #femalebizowner #scaleyourbusiness #businessgrowthstrategy #onlinebusinessmanager #purposedrivenbusiness #workingremotely #businesssystems #femalebusiness #womenbusinesses #businessmanagers

Ever wonder what the signature success habits are

Ever wonder what the signature success habits are for entrepreneurs?

Forget your morning routines or daily journaling practice (this helps but isn’t what I’m talking about here).

These 3 things are tangible skills and strategies you need to make your business a roaring success:

1️⃣ Drive and Confidence – The ability to embrace the unknowns, learn from opportunities and failures and keep trying. Confidence doesn’t come from knowing it all, it comes from knowing what to do when mistakes inevitably occur, keeping calm and carrying on 😉.

2️⃣ Marketing strategy – You could have the best business in the world but if you don’t know how to market yourself, people won’t hear about you and ultimately you won’t sell. This could look like the social media strategy businesses create to get more eyes on their business and more money in their bank accounts.

3️⃣ Business development – Constant consideration about the different ways to serve their clients, to improve customer experience, identify gaps in the market and create new solutions. And developing their business knowledge, skills and expertise by investing in the support.

Ready to invest in your business and improve your systems skill set?

Want my eyes on the systems you build for yourself or your clients with live feedback and support?

My new membership site – SOPciety is coming very soon that is here to take the guess work out of systems and offer support, accountability and guidance for all your systems stresses.

But for now, DM me with any questions you might have about SOPciety – I’d love to help and trust me when I say, this is going to really help supercharge your services and your business. 💗

#digitalentrepreneurs #womenwholead #freelanceheroes #femaleambition #businessmanagers #ukbusiness #entrepreneurher #businesssystems

*Humble brag incoming* 😊

The proof is in the pudding so if you want to make your offers extra delicious, you’re going to need those glowing testimonials and fab feedback to help attract new clients and customers.

Client experience is KEY to your business success. I speak a lot about client management and the importance of offering and maintaining a 5* customer experience.

But why is it so important?

Client retention is way easier than client acquisition - working with clients you know, are fond of and have a good working relationship with.

Plus working with the same clients means no lengthy onboarding process and potential teething issues, so you can get on with your work effectively and efficiently with minimal delays or complications.

And ultimately, if you’re offering a high-end service, you’re gonna need a high-end experience to match.

Think about it…

👉🏻 If you haven’t got streamlined systems in place, would someone hire you to help them with theirs?

👉🏻 If you don’t offer an outstanding client experience process, would someone invest in you to help them implement theirs?

That’s why it’s super important that YOU have everything in place so the backend of your business can run like clockwork so you have the time and energy to work on your client's work!

Want some help with sharpening your systems skillset to become even more knowledgeable and in-demand?

Or just need some support to get started in using systems in your business?

Join my FREE masterclass - Systems 101 - for everything you need to start using systems for streamlined success.

BUT be QUICK as it's only free until 23rd May!

Click the link in bio to join. 🌟

#empirebuilder #femalebusinessowners

An idea without a plan isn’t going to get very f

An idea without a plan isn’t going to get very far… 😅
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Your OBM can be your best business asset when used correctly and collaboratively.
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And one of the most significant areas an OBM can flourish is in supporting you by project managing this new idea from innovation to implementation and ensuring a smooth and seamless operation to get there.
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But as with anything, it takes teamwork, trust and time.
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Here are some other top tips when working with an OBM:
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👉🏻 Communication is key. Arrange set meetings on a consistent, frequent basis to iron out any issues and to avoid delays or costly mistakes.
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👉🏻 Always set clear expectations when it comes to delivery targets. Even if you don’t know an exact date, create one to ensure focus and direction.
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👉🏻 Never make assumptions. As the client, your tasks should be clear, concise and comprehensive. As the OBM, you should request more information if you feel like you can’t meet delivery expectations.
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Anything that you think I’ve missed? Add it to the comments below ⬇️
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#empirebuilder #femalebusinessowners #creativechics #businesschicks #businessfreedom #goaldriven #relationshipbuilding #goaldiggers #bizgrowth #buildingabusiness #workingremotely #automatedsystem #streamlining #femalebiz #workfromwherever #businessownerlife #selfemployedwomen #bossladymovement #onlinebusinessmanagement #bossbabeceo #virtualassistance #businessmanagement #intentionalbusiness #womanbusinessowner #businessplanning #onlinebusinessowner #ceochick #girlpreneur #femalebusinessowners #onlinebusinesssupport

One of the biggest barriers to implementing system

One of the biggest barriers to implementing systems in your (or your client’s!) business is…

❌ Not the tech…
❌ Not the time to implement…
❌ Not the resources needed…

It’s the KNOWLEDGE of what systems actually are and how they can transform your business from slow and stagnant to streamlined and successful.

For the vast majority of people reading this post that know their systems need work, your business (and sanity!) wouldn’t survive if there was a huge increase in demand and you entered a significant period of growth OR if you had to take a period of unexpected absence.

You didn’t build this business to work all the hours, constantly chasing your tail and having to rely on memory to get all your tasks done.

And in this masterclass, I’m going to prove to you how systems can be the secret superpower that your business needs to grow more WITHOUT working more.

Join us by clicking the link in bio 💫.

#womenbusinessowner #womenontherise #femaleentrepreneurship #strategyconsulting #createandcultivate #onlinebusiness #onlinebusinessmanagers #smallbizuk #entrepreneurskills #9tothrive #womanowned #outsource #bossbabelife #smallbiztips #growyourbusinessnow #remoteassistance #lovemybiz #freedombasedbusiness #biztips #bossbabeceo #purposedrivenwomen #virtualwork #womenbusiness #girlpreneur #thebossbabesociete #creativeladydirectory #forbeswomen #businessautomation #scaleyourbusiness #biztip

This was literally the last straw for working in c

This was literally the last straw for working in corporate…

My life in corporate was as a Logistic and Supply Chain Manager for the produce category, managing over 15+ staff and constantly trying to meet service delivery expectations whilst suffering silently.

The truth was during this time, I was spending ALL my time working. Last-minute deadlines, amendments and emergencies seemed never-ending and I consistently felt like I was firefighting every problem with zero recognition or appreciation.

And then, when I miraculously got my first weekend off in A LONG time, someone rang me requesting I provide a bullsh*t report in case it *might* snow.

(It didn’t even force cast snow at that time 🤦🏻‍♀️).

So I started considering the wonders of working for myself and here we are. 💁🏻‍♀️

It wasn’t all doom and gloom though.

My corporate life did give me a thorough and appreciative understanding of the importance of SOPs in operations.

It helped me in appreciating strategy- business optimisations, cost saving techniques and new supply options.

It also made me realise the importance of team management and how paramount a team is for running an effective and efficient business.

So although towards the end I’d had enough of my corporate life, the lessons it taught me are invaluable to how I run my own business and support my clients in running theirs too.

What’s your time in corporate taught you? I’d love to hear in the comments below ⬇️

#womenbusinessowner #womenontherise #femaleentrepreneurship #strategyconsulting #createandcultivate #onlinebusiness #onlinebusinessmanagers #smallbizuk #entrepreneurskills #9tothrive #womanowned #outsource #bossbabelife #smallbiztips #growyourbusinessnow #remoteassistance #lovemybiz #freedombasedbusiness #biztips

Now don’t get me wrong, I LOVE being an OBM and

Now don’t get me wrong, I LOVE being an OBM and I love supporting other OBMs and VAs to upskill and uplevel their own business operations and client service.

But that doesn’t mean working for yourself isn’t lonely and quite often, having to rely on yourself, without the ability to bat ideas about, get opinions or ask for help as and when, can be challenging.

Here are my top 3 tips when it comes to limiting your alone time and getting the help you need to continually improve:

👉🏻 Client Check ins – Not just from a strategic, efficiency perspective, client check ins opens up that channel of communication to ensure you’re on the right track with tasks, meeting deadlines, tweaking issues and building rapport and a relationship with your client. I’d recommend weekly check ins of some sort at least once a week.

👉🏻 Coworking opportunities – If you’re used to working in corporate style offices or enjoy being around others, why not look into coworking opportunities or better yet, create your own? Everything’s been taken online now so weekly zoom meetings might help to keep each other accountable, support one another and to complete tasks more efficiently.

👉🏻 Coaching/ masterminds/ memberships – The perfect way to meet other similar minded and often similar business type people. These opportunities and experiences can encourage personal development, offer support and guidance and make you feel part of a community of cheerleaders, always there to listen and offer advice.

And if you’re feeling more like a One Man Band and would LOVE to be part of a community, experience camaraderie and be apart of collective growth then I have * just * the thing coming soon.

I’ve been teasing this offer for a while so if you’re ready to take your OBM or VA business to the next level, then keep listening 👂🏼👇🏼

You can now officially sign up to the waitlist for my fantastic new offer that's coming your way *very* soon...

Not only will you be the first in-the-know and get dibs on the discount but you'll ALSO be entered into a draw to win a 1:1 Strategy Session with me (valued at $597!).

Just click the link in bio TODAY to get yourself signed up 💫

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