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💥Newsflash: Client retention is a million times

Hands up if you’ve wanted to implement a CEO day

Hands up if you’ve wanted to implement a CEO day in your business but then have way too much work to do so end up rescheduling it to the 10th of never? 😅🙋🏻‍♀️

If this is you then trust me, you’re not alone. But CEO days are fundamental when it comes to growing and sustainably scaling your business.

Here are some ideas of what your CEO day could include:

📝 REFLECTION - What went well? What didn’t go so well? Where are you achieving your goals and what challenges are you facing?

📚 SELF DEVELOPMENT- Learn a new skill, take a new qualification, read a book. Do something that enhances your skillset and improves your mental well-being and knowledge.

📆 PLANNING - Use this time to plan ahead. What projects do you have lined up? Upcoming holidays or time off you need to schedule? Planning your team and launches?

📋 ORGANISATION- Deleting old files, getting up to date with your bookkeeping, tidy up your project management tool and getting your inbox down to zero.

Tell me in the comments below, do you factor in CEO days for your business and if you don’t, what’s holding you back? ⬇️

#femalebuilt #smallbusinesswoman #workingremotely #diarymanagement #localbusinessowners #serveyourcommunity #goaldiggersociety #scaleyourbusiness #womenofimpact #solopreneurship #businessinheels #biztips #collaborationovercompetition #businessleader #creativeladydirectory #womenbusiness #organised #businessbabescollective #businesssupport #ukbusinesswomen #thebossbabesociete #sheboss #selfemployedwomen #femaleentrepreneurmovement #bizgrowth #scaleyourbusiness #sheboss #womenofimpact #onlinebusinessmanager #obm

It's most likely one of these two answers ⬇️

It's most likely one of these two answers ⬇️

For the majority of you, it’s costing you time ⏰

You want to be able to take time off over school holidays to spend with your children knowing that the back-end of your business is running smoothly or be able to travel the world and experience new cultures without this resulting in a huge income drop because you’re not there.

OR it’s costing you money 💸 (or both 🥵).

And truthfully, the longer you wait to implement systems the harder it’s going to get to unpick all of your procedures to utilise new ones. 😰 There’s also a a teething stage with new systems which you won’t have time to see through if you don’t implement them early enough.

And although I can help you save both time AND money (🧙) there are different strategies and processes I’d use as to which is your primary focus.

One of the first things we’d do together is define your vision and map out what systems you need to get yourself there. Then we’d audit the systems you already have (if anything!) and identify the current gaps and risks. We’ll then thoughtfully devise a list of objectives and easy-to-digest steps so you can make a beeline for your goals.

Sound good? You need my 90-minute Strategy Session ➡️ DM me to book in TODAY. ✨

Tell me in the comments, what would you wish for in your business: More time or more money? 👇🏼

#smallbizlife #bossbabesociete #administration #smallbizowners #smallbiztips #biztip #femaleentrepreneurmovement #businesschicks #builtbyme #biztips #solopreneurlife #thisgirlmeansbusiness #delegate #ukbusiness #growyourbusinessnow #womeninbusinessuk #ceochick #bossladymovement #businessownerlife
#onlinebusinessmanager #obm #bossbabelife #freelancingfemales #bossbabesquad #intentionalbusiness #smallbusinessrocks #femaleentrepreneurmovement #entrepreneurspirit #administration #savvybusinessowners

Tell me I’m wrong?! 😉 This is one of the big

Tell me I’m wrong?! 😉

This is one of the biggest challenges I come across with new clients.

They know that to level up their systems to something like Click-up from Trello or Asana is the way forward.

They know it will save them and their team so much time, energy and effort.

They know that (the right!) systems are what they need to sustainably scale without burning out or losing their sanity.

But…

The thought of having to learn a whole new platform or sitting down to organise all your processes is just too daunting to bear.

Did someone say Netflix, chill and red wine? 🤣🍷

But as with a lot of things, it’s the thought of doing it which makes it feel daunting, not the actual implementation.

And the truth is that implementing systems and processes is mainly a backend task in your business with the tech being the last thing to implement. 💻

Tell me in the comments, what’s the number ONE thing that’s holding you back from implementing systems and processes to YOUR business? ⬇️

#onlinebusinessmanager #obm #femalebuilt #outsourcing #freelancetofreedom #bossladymovement #empowerher #thebossbabesociete #outsourcingservices #biztips #businessinheels #girlwithgoals #ceochick #selfemployedwomen #smallbiztips #beyourownbosstoday #femalebusinessleaders #goaldiggers #onlinebusinessowner #forbeswomen #smallbusinesswomen #bosswoman #bossbabeceo #femaleceo #womenontherise #workingremotely #succeedtogether #femaleleadership #outsource #onlinebusinessowners

Too many people are focussing on their onboarding

Too many people are focussing on their onboarding rather than their offboarding… 👀

And I get it. You’ve pulled out all the stops for your onboarding client experience with little thank you cards, sent small tokens of appreciation or perhaps even some flowers or a bottle of fizz. 🥂

But the real game-changer comes when the last cheque is cashed.

If you want your clients to remember you, rave about you and recommend you then you need to up-level your offboarding experience so it’s smooth, easy and makes your client feel all warm inside.

So what makes a good offboarding experience?

➡️ A clearly defined endpoint - This avoids confusion on anyone’s part and also prevents you from doing extra work after the endpoint has come.

➡️ An opportunity to reflect - Allowing your client to acknowledge the value you’ve given them during your time working together and the progress they’ve made.

➡️ A clear structure - This clears up any outstanding work that needs to be completed and ensures everyone’s working to the same SOP when it comes to the end of a contract 😉.

➡️ An invitation to give feedback - Both for your future social proof goals and also to be able to refine and retune any parts of your offers or programmes that could be improved.

👉🏻 Is your client off boarding more non-existent than extraordinary? 🤦🏻‍♀️

Why not start 2022 with a bang by investing in our self-paced, Client Management Bundle, giving you all the tools, templates and guidance you need to create a stand out client experience from start to finish!

➡️ CLICK the link in bio to buy yours now!

#smallbizlife #bossbabesociete #administration #smallbizowners #smallbiztips #biztip #femaleentrepreneurmovement #businesschicks #builtbyme #biztips #solopreneurlife #thisgirlmeansbusiness #delegate #ukbusiness #growyourbusinessnow #womeninbusinessuk #ceochick #bossladymovement #businessownerlife
#onlinebusinessmanager #obm #bossbabelife #freelancingfemales #bossbabesquad #intentionalbusiness #smallbusinessrocks #femaleentrepreneurmovement #entrepreneurspirit #administration #savvybusinessowners

Love them or hate them, SOPs (or Standard Operatin

Love them or hate them, SOPs (or Standard Operating Procedures) are an integral part of any business and are the baseline for creating systems in your business!

They’re also one of my favourite things 😉.

Here are my top tips when it comes to creating an SOP for seamless and stress-free business operations…

(Save this post as a reminder!)

➡️ Create the SOP as you do the task to help make sure you don’t miss any steps out.

➡️ Use general roles like “Marketing Manager” rather than specific team members names to keep things structured and to avoid you having to amend them later down the line.

➡️ Keep it simple! It doesn’t have to be too complex. Add the number of details that are needed without it being too overwhelming and complicated.

➡️ After you’ve created your SOP, give it to another team member to review. The aim is that they should be able to follow and implement with little support or guidance.

➡️ Store it somewhere safe and easily accessible and share that information with your team.

Are you finding creating SOPs is more stressful than smooth? 🙈

Are you struggling with the time (or mental space!) to implement systems and don’t have the budget just yet to hire an OBM? 😅

We have JUST the thing you need…

Our Business Management Bundle is perfect for you if you know how important systems are but the thought of designing and researching them for your business fills you with dread. 😳

This beginner bundle will give you all the templates and tools you need to start implementing systems that will increase efficiency, reduce chaos and take back control of your business so you can 👋🏼 goodbye to working 25/8!

Grab your Business Management Bundle by clicking the {link in bio!} ✨💰

#smallbizlife #bossbabesociete #administration #smallbizowners #smallbiztips #biztip #businesschicks #builtbyme #biztips #solopreneurlife #thisgirlmeansbusiness #delegate #growyourbusinessnow #womeninbusinessuk #bossladymovement #businessownerlife
#onlinebusinessmanager #obm #bossbabelife #freelancingfemales #bossbabesquad #intentionalbusiness #smallbusinessrocks #femaleentrepreneurmovement #entrepreneurspirit #savvybusinessowners

Do you have these things in place? You’re at t

Do you have these things in place?

You’re at the point in business where you feel ready to hire your first team member but have no idea where to even start. 🙈

Hiring your first team member(s) can be scary but it doesn’t have to be stressful. Here are my top tips of things to have in place before you sign someone up:

👉🏻 Having a clearly defined mission, vision and values help you attract like-minded people and helps unite you all to work towards the same mission and vision.

👉🏻 SOPs in place will save you time and effort having to train each team member in your processes. Have a standardized SOP that’s ready and revised to avoid confusion, disappointment and chaos.

👉🏻 Key responsibilities negotiated will again make sure everyone’s working towards the same common goal as well as giving you a clear indication of what role they are taking and what responsibilities they are fulfilling so you can identify any gaps.

👉🏻 Project Management Software installed- this will be your main communication hub so make sure it’s simple and smooth for communication purposes.

If you’re in the process of hiring your first team member or starting to scale and the thought of writing out an SOP is a big no, no then make sure you check out our Team Management Bundle.

This go at your own pace mini-course is jam-packed full of tools and templates you need to recruit, train and onboard superstar team members without the stress. 🔥

CLICK the link in bio to buy yours today ➡️ @rachaelgunn_obm ⬅️

#onlinebusinessmanager #obm #femalebuilt #outsourcing #freelancetofreedom #bossladymovement #empowerher #thebossbabesociete #outsourcingservices #biztips #businessinheels #girlwithgoals #ceochick #selfemployedwomen #smallbiztips #beyourownbosstoday #femalebusinessleaders #goaldiggers #onlinebusinessowner #forbeswomen #smallbusinesswomen #bosswoman #bossbabeceo #femaleceo #womenontherise #workingremotely #succeedtogether #femaleleadership #outsource #onlinebusinessowners

I’ve worked with lots of clients who approach me

I’ve worked with lots of clients who approach me after attempting to implement a new system or process and they’re completely and utterly overwhelmed, stressed and feeling sorry for themselves. 😅

And the main reason for this is because they’ve tried to overcomplicate the systems they actually need.

It doesn’t have to be a super-complicated, super detailed state of the art system or process for you to reap the benefits. 👏🏼

Part of the puzzle is actually finding the right strategy for you, the right system for your business and the right team management support needed for your business to run smoothly and seamlessly whilst you earn more money. 💰

Here are some questions to consider when implementing a new system:

➡️ What part of my business is currently taking up the most time and why? (Making a note of the time spent on tasks is really helpful for you to visually see where your time is being spent!)

➡️ What are my main aims or goals when it comes to implementing a new system? What do I want it to do?

➡️ Why do I want to systematise this part of my business? Is it to make a more seamless customer experience? Or perhaps for your teams to work more easily?

Tell me in the comments, on a scale of 1-10 how stressed are you about systems? 👇🏼

#femalebuilt #smallbusinesswoman #workingremotely #diarymanagement #localbusinessowners #serveyourcommunity #goaldiggersociety #scaleyourbusiness #womenofimpact #solopreneurship #businessinheels #biztips #collaborationovercompetition #businessleader #creativeladydirectory #womenbusiness #organised #businessbabescollective #businesssupport #ukbusinesswomen #thebossbabesociete #sheboss #selfemployedwomen #femaleentrepreneurmovement #bizgrowth #scaleyourbusiness #sheboss #womenofimpact #onlinebusinessmanager #obm

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