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The number 1 reason your team turnover is high?

The number 1 reason your team turnover is high?

Because you hired a team through panic and pressure resulting in poor decisions and poor operational support.

Resulting in…

➡️ Poor team engagement - no wonder your team are struggling with their morale and loyalty if they were hired amid chaos.

SOLUTION: Offer regular and consistent team check-ins or supervision; promote and welcome team feedback; be clear on your business values and vision to attract the right people.

➡️ Lack of training and appropriate delegation- this is when you’re too busy to train anyone so end up doing everything yourself anyway.

SOLUTION: Ensure the processes are in place before hiring your team - aka SOPs; encourage training opportunities and personal development; implement systems that promote delegation such as ClickUp (you knew I had to get that in somewhere 😉) and hold regular team meetings to discuss challenges and actions required.

➡️ Lack of internal structure to promote efficiency and autonomy. You’re treating your team like your personal PAs without giving them the creative freedom and trust to work off their initiative.

SOLUTION: Encourage opportunities for creativity and initiative working; welcome feedback and actually implement the changes recommended or requested; improve delegation skills or hire middle managers to support you.

You’re ultimately a business owner and although team management is a handy skill to possess, it’s not always one every entrepreneur has.

If team management is an area that you require support with to take your team from failing to flourishing DM us the word “TEAM” for more info.

#femalesmallbiz #entrepreneurhacks #remoteassistance #beingboss #businessmanagers #businessmanagement #femalebiz #businessgrowthstrategy #laptoplifestyleliving #ceooflife #businessbabescollective #womenbuildingwomen #bossladystatus #purposedrivenbusiness #femaleentrepreneurassociation #growyourbiz #strategyconsulting #businesssupport #bossbabesquad #womeninbusinessuk #hersuccess #streamlining #ceochick #9tothrive #girlpreneur #femaleambition #femalesmallbusiness #businessstrategist #personalassistants #ceooflife

Ok Rachael, so what can I do to improve my client

Ok Rachael, so what can I do to improve my client experience? 👇🏼

1️⃣ OFFBOARDING/ONBOARDING

Both are as important as each other. Ensure this is seamless and stress-free to showcase your services, skills and professionalism. A good CRM really helps here such as Dubsado or Honeybook.

2️⃣ COMMUNICATION

Decide on your methods of communication and stick to them throughout to avoid conflict and confusion. I would also recommend creating regular check-in points or calls to catch up and discuss progress or teething issues.

3️⃣ BOUNDARIES

Be clear on your boundaries in terms of working patterns, availability and methods of contact. How long will it take for you to respond to an email? What’s the expected turnaround on a reply?

4️⃣ RESULTS & EXPECTATIONS

Manage the expectations with your client in terms of your skillset, availability and deadlines. Be clear on what your area of expertise is and what results can be achieved. Any issues with the deadline need to be communicated clearly throughout.

5️⃣ BUY THE CLIENT MANAGEMENT BUNDLE 😉

Check out our Client Management Bundle in the bio to easily up-level your client experience and create raving fans and loyal customers. Jam-packed with tools, templates and tangible takeaways, you’ll have everything you need to offer a stand-out client experience from start to finish 🔥.

Anything I’ve missed? Let me know in the comments below ⬇️ 😊

#companyofone #purposedrivenbusiness #businessgrowthstrategy #administrativeassistant #growyourbusinessnow #goaldiggers #onlinebusinessmanager #femalebizowners #entrepreneurspirit #businessoptimization #businessbabescollective #ceolifestyle #scaleyourbusiness #femaleambition #selfemployedwomen #ukbusinesswomen #womenontherise #shemeansbusiness #smallbusinessgrowth #businesssystems #sisterhoodovercompetition #delegating #forbes30under30 #freelanceheroes #9tothrive #workingremotely #smallbusinesswoman #womanbusinessowner #hersuccess #smallandmightybusiness

Tech giving you trouble? We’re all experts in o

Tech giving you trouble?

We’re all experts in our own field and as the owner of a successful business, your job isn’t to be able to understand and operate all the different areas of your business.

If the tech is giving you trouble or your operations feel over-complicated then hire the expert to help so you can free your mind and time to do what you do best.

Click the link in bio to find out more about our consultancy services 💫

#companyofone #purposedrivenbusiness #businessgrowthstrategy #administrativeassistant #growyourbusinessnow #goaldiggers #onlinebusinessmanager #femalebizowners #entrepreneurspirit #businessoptimization #businessbabescollective #ceolifestyle #scaleyourbusiness #femaleambition #selfemployedwomen #ukbusinesswomen #womenontherise #shemeansbusiness #smallbusinessgrowth #businesssystems #sisterhoodovercompetition #delegating #forbes30under30 #freelanceheroes #9tothrive #workingremotely #smallbusinesswoman #womanbusinessowner #hersuccess #smallandmightybusiness

Are the actions you're taking in your biz *actuall

Are the actions you're taking in your biz *actually* getting you closer to your goals?

If you feel clueless when it comes to KPIs and feel like you're leaving money on the table with your lack of metrics, then I’ve got *just* the thing coming very soon to help simplify the whole process.

I can’t give away too much just yet as it’s still being finalised but if you want early bird access:

--> DM me the word “METRICS” and I’ll spill the secret early! 😉

📸 www.giphy.com

#scaleyourbusiness #femaleentrepreneurship #femaleentrepreneurmovement #smallbusinessrocks #delegate #onlinebusinessmanager #ukbusiness #goaldriven #womanbusiness #smallbizlife #collaborationovercompetition #shemeansbusiness #digitalentrepreneurs #personalassistantservices #succeedtogether #bossladymovement #calendarmanagement #solopreneursuccess #laptoplifestyleliving #entrepreneurhacks #femalebusinessleaders #empowerher #bosswoman #femaleleadership #businessinheels #fempreneurs #businessstrategist #clientattraction #womanbusinessowners #womenhelpingwomen

Regardless of whether you’ve been in business 10

Regardless of whether you’ve been in business 10 years or 1, there are a few things that ALL business owners will come up against at one time or another.

And although not ideal, can be mitigated to reduce the impact and soften the blow.

1️⃣ Late paying clients/non-payment of invoices

First of all, this has nothing to do with you as a person or as a business. And despite being utterly frustrating when clients pay late or sometimes not at all, there are things that can be done to protect you and your business. Obviously, a watertight contract is important at this point (pass it by a lawyer for extra comfort). Also, things such as automated payments and reminder emails can help prompt those who genuinely forgot.

2️⃣ Growing too fast without the foundations in place

I’m not just talking about the lack of systems here, although important. It could be a lack of marketing knowledge, not having sales confidence or strategy, or lacking support or a team. All these things can be done en route to success but it helps to have the basic foundations locked down and in place.

3️⃣ No shows/ ghosting in the DMs

Again, nothing to do with you but something that can easily be taken personally. In these instances, consider automated reminder emails prior to all your calls to remind them. In my opinion, anyone who ghosts me in the DMs isn’t my ideal client so it’s best to let them go with love to welcome a perfect dream client in the future.

Any other things that you can think of that happen all the time?

It’s not easy running your own business but we’re all in it together 😅.

Tell me in the comments ⬇️

#scaleyourbusiness #femaleentrepreneurship #femaleentrepreneurmovement #smallbusinessrocks #delegate #onlinebusinessmanager #ukbusiness #goaldriven #womanbusiness #smallbizlife #collaborationovercompetition #shemeansbusiness #digitalentrepreneurs #personalassistantservices #succeedtogether #bossladymovement #calendarmanagement #solopreneursuccess #laptoplifestyleliving #entrepreneurhacks #femalebusinessleaders #empowerher #bosswoman #femaleleadership #businessinheels #fempreneurs #businessstrategist #clientattraction #womanbusinessowners #womenhelpingwomen

Got operational overwhelm? For some, it could be

Got operational overwhelm?

For some, it could be that you’ve overcomplicated your operations.

For others, you've tried the tech and it's only gone and confused you further.

Or maybe there are significant gaps in your systems that are stopping you from scaling.

The truth is, it's difficult to see these things for yourself. Especially when you're living and breathing your business all day every day.

...so that’s where I come in 😉

👉🏻 Want some help with optimising your operations but have no idea where to start?

👉🏻 Not sure if it’s a system issue, tech trouble or perhaps a processing pain point and quite frankly don’t have the time to check?

DM me the word “CONSULTANCY” for information on our consultancy packages that can support you with your operations so you can stick to what you do best 💰.

#femalesmallbiz #entrepreneurhacks #remoteassistance #beingboss #businessmanagers #businessmanagement #femalebiz #businessgrowthstrategy #laptoplifestyleliving #ceooflife #businessbabescollective #womenbuildingwomen #bossladystatus #purposedrivenbusiness #femaleentrepreneurassociation #growyourbiz #strategyconsulting #businesssupport #bossbabesquad #womeninbusinessuk #hersuccess #streamlining #ceochick #9tothrive #girlpreneur #femaleambition #femalesmallbusiness #businessstrategist #personalassistants #ceooflife

Imagine if your client base doubled or tripled ove

Imagine if your client base doubled or tripled overnight… 👀

Because here’s the thing: All the 6 and 7-figure coaches you see online talk about increasing your income, pushing for profits and attracting more clients often neglect the systems required and structural adjustments needed to withstand more clients in the first place.

👉🏻 More calls to schedule…
👉🏻 More invoices to send…
👉🏻 More contracts to organise…
👉🏻 More team members needed to execute the vision…
👉🏻 More potential for chaos, costs and conflict…

You didn’t start your business to work 8am-8pm every day, eating a bowl of cereal for your lunch to save time and your mental health falls by the wayside.

And if this is your current business life ⬆️, then honestly, you might as well go back to corporate. 😬

What do you love most about working for yourself? Tell me in the comments below using emojis! 👇🏼

What I love most about working for myself in emojis: 🐶🍷☀️🏋️‍♀️

#clientmanagement #outsourcingservices #femalebusinessowner #businessgrowthtips #femaleleadership #purposedrivenbusiness #systemsmanager #systemsstrategy #remoteassistance #outsourcingservices #virtualbusinessmanagement #womenbusinesses #onlinebusinesscoach #femalebiz #businessmanagement #outsourcingtips #scaleyourbusiness #smallbizlife #businessownerlife #obmservices #digitalentrepreneurs #femaleleaders #smallbusinesshelp #selfemployedlife #ceolife #offboarding #businessstrategist #strategyconsulting #empowerher #businessgoals

Are you ready to review Q3? 😉 Whether you’r

Are you ready to review Q3? 😉

Whether you’re someone who loves a review of their operations (like me 🙋🏻‍♀️) or if you’re someone who’s never even considered quarterly reviews, let me tell you why you should be making them a priority in your business….

The main reasons I’d thoroughly recommend a regular quarterly review:

✅ It identifies and enables you to iron out the issues whilst they’re likely still small and not accruing huge costs
✅ They’re a great opportunity to reflect and recognise the achievements and progress you’ve made as well as recalibrate for where you want to go in the future.
✅ They’re a great way to measure the overall success and efficiency of your business.

Save this post in time for your September review! 💾

(Pssst, need some help with knowing what metrics to measure, as well as the why and how? Something's coming that will seriously uplevel your reviews and metric measures from adequate to amazing. Keep your eyes peeled for more info coming soon 👀.)

#onlinebusinessmanager #businesssystems #ukbusiness #bosswomen #businessgrowthstrategy #womenwholead #streamlining #personalassistantservices #womenwholead #growyourbusiness #creativebusinessowner #strategysession #digitalentrepreneurs #ukbusiness #personalassistant #obmlife #femalesmallbusinessowner #ceoday #businessgrowthtips #outsourcing #onlinebusinesssupport #teambuilding #onboardingclients #virtualassistance #biztips #selfemplyedwomen #onlinebusinessmanager #businessfreedom #solopreneursuccess #workingremotely

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