We are an operations consultancy helping service-based agencies create, document, and automate every process in the operation so that the owner can extract themselves, the team can run the business, and their clients get the best experience.
Have you got to a point in your business journey where you are working every hour of the day, the wheels are spinning frantically, but somehow you don’t feel like you are getting to where you need to be?
When you first started your company you were filled with passion and ambition, but now you’re just overwhelmed and struggling to gain traction and focus.
Too much of your day is spent doing the million and one admin tasks that come with the territory of running a successful business and not enough time actually fulfilling your company’s core purpose. You have to-do lists scattered everywhere, are stuck in the belief that it’s easier to get things done yourself rather than delegating to your team and are constantly worried things are slipping through the net.
You’re starting to fear that going back to a corporate job may actually give you more freedom and flexibility in your life than working for yourself and are terrified that if you step away from your business for even a minute, it will all come crashing down without you.
CLIENTS FEATURED IN:
It’s time to break that cycle and claim back your business…and your life.
We help businesses sustainably grow with ease by strategically structuring and streamlining their business operations and teams.
Through a blend of consultancy and implementation services, we design (and implement) operational structures that organise your business and reduce the amount of time and headspace it takes to execute the day-to-day.
It’s an absolute joy to help our clients restructure their business operations, and to see the difference our services make to their efficiency, revenue and profit margins. At Team RG we have a true passion for operations and creating environments that get the best out of people, and as such, love serving business owners who feel like they’re tied in knots operationally, as well as those desiring more support with their teams.
HOW WE DO IT
→ Create highly efficient processes that are simple to execute to a consistently high standard
→ Use tech to facilitate the delivery of the processes simply and cost-efficiently
→ Create operational structures that facilitate happy, high performing and autonomous teams
→ Mitigate risk by implementing key protection policies and ensuring that key business functions don’t exist solely in someone’s head
THE RESULTS WE GET
→ Reduction in operating/team costs
→ Reduction in the amount of time it takes to execute processes
→ Reduction of the quantity of communication, by improving the structure of it
→ Improved client experience
→ Improved consistency and quality of process execution
→ Increased team retention and engagement rates
→ Business owners who can operate from a place of ease, not chaos
WHO WE WORK WITH
→ Small companies and start-ups
→ Agency models are our bread and butter, but we also support e-commerce, brick-and-mortar, service and product-based businesses
→ Businesses that have grown quickly but their operational structure has not kept up
→ Businesses that are struggling to generate the desired ROI from their teams
→ Overworked business owners!
Providing a high-touch client experience is incredibly important to us, and so we also have an industry leading Client Success Programme. Designed to ensure that you have the tools and knowledge to fully leverage your streamlined operations long after our time together has come to a close, all our 1:1 clients have complimentary access.
Tessa Mac
"I loved that I lacked literally any systems experience and was worried that I wouldn’t know what to tell her, but it’s like she read my mind and knew EXACTLY what to do. Now I have systems that create organization and structure and I feel clarity, ease and relief - I’m looking forward to working with her long-term in the near future!"
Maika Endo
"Rachael has an incredible sense of organisation, attention to detail, respect for my style and standards and always delivers her work with care. I can focus on my projects and feel peace of mind because I know that the back-end work is being managed. It makes me proud to work with Rachael - the services she provides are GREAT."
Pavlos Sideris
Karin Conroy
Before working with Team RG, my day-to-day can only be described as chaotic. Now it feels so easy and our operations are so clear and streamlined. We have seen a reduction in time taken to perform basic administrative tasks, transparency of the status of tasks across the team and our client communication and management is a lot clearer. I'm convinced this will be a huge boost overall to my brand and reputation since it will be so much easier for clients to work with us and get what they need.
Izabella Gorré
Simon Polmear
"Rachael is a particularly well-organised individual with a knack for understanding complex business process and dependencies across a range of disciplines. Rachael has, and continues to be a source of invaluable counsel and support through her ability to critically analyse and ask ‘why?’. Never one to shy away from a new challenge, Rachael’s natural ability to communicate and engage at all levels coupled with her leadership capability makes her a ‘go-to’ person when you simply need to know it’s going to get done properly, on time and with everyone on the journey fully engaged and informed."
Ayse Caglayan
Working with Rachael & her team has been a true dream. She was able to look at my business from a birdseye view, question the way we were doing things and instantly spot inefficiencies that were costing us so much time (and money). If you're a business owner looking to seriously scale, take back control of your time and operate as a true CEO, you need Rachael's support!
Ready to finally gain that freedom you envisaged when you first became an entrepreneur?
You’re doing too much in your business. It’s time to pull back and actually experience the space and peace that thoughtfully designed processes and simple softwares and automations can give you.
Yep, I said that you get to do LESS. It’ll be great.
We show up to take that weight of responsibility you’ve been carrying on your shoulders and help you create a business that can actually function and generate revenue without your constant presence.
What we don’t do is tell you how to run your business. You already know how to do that. We collaborate with you to provide alternative solutions in our area of expertise, operations and team management, to help you reach your business goals.
We are SO passionate in what we do, we KNOW the incredible transformation our services provide and we can’t wait for you to see it too.
Are you ready to finally step into the role of leading your company, not constantly ticking off a huge list of things to do?
HERE’S HOW TO WORK WITH US
Operations Audit
A 30-day deep dive audit of your business operations and team to give you absolute clarity on how to create an operation that gets you from where you are now to where you want to be.
I know how it feels to be in the trenches – it can be such an isolating experience and very overwhelming, especially when you don’t actually have the space to work out what you need to do to harness that growth period and not just let it stagnate into a continual cycle of overwork.
You let that fester, and there is no worse feeling than having a sneaky suspicion that you actually had more freedom with your corporate job than you do now, a trap we often don’t talk about in entrepreneurship.
Investment: Starting from £1,500 / $2,000*
*typical investment for an online-based business with 2 FTE team members or less.
What You Want
• You know your operations need some work, but aren’t actually clear on what to do and in what priority to have the most impact and protect your cashflow (i.e. not paying for costly systems builds you aren’t 100% clear will fix your most pressing operational problems)
• You are planning on scaling and want to know exactly what changes need to happen in your internal structure to make it feel as easy as possible
• To know what opportunities there are for efficiency and automation in your business
• An exact plan of what to do and when, based on your unique business, mapped out for you
Deliverables Overview
• 1 x 90-minute pre-audit strategy call
• Deep dive and review of every area of your business operations
• A written Operations Audit report, including full recommendations and action steps on how to optimise your processes and team to create an operational structure to drive support your goals
• A GAP Analysis spreadsheet to visualise where you currently are, where you want to be and exactly what actions you need to take to close the gap
• A Priority Matrix to provide a clear road map to implementation based on impact and resource required
• 1 x 90-minute handover call to review the findings of the Operational Audit Report, GAP analysis and Priority Matrix
Operations Overhaul:
ClickUp Build
The ultimate DFY service that optimises your processes and implements them in ClickUp to facilitate efficient, high quality and consistent day-to-day execution to create a super scalable, stable and sustainable business structure across your entire operation.
Our tried and trusted main service has developed into something quite incredible in the transformation it provides, because we operate differently from many others similar services because we will not put less than optimal processes into ClickUp.
We start by auditing everything that happens in you business to find the most efficient way of doing it to meet your goals, THEN we put it into ClickUp – that is just the tool that facilitates the execution of excellent processes consistently.
Investment: Starting from £7,500 / $9,500
*typical investment for an online-based business with 2 FTE team members or less.
What You Want
• To have a business operation that feels calm and collected, not chaotic
• Simple delegation without the “they can’t do it as well as me” instinct
• To scale your business without your operations being a bottleneck
• Visibility of your and the team’s workload, allowing you to delegate, prioritise and execute with clarity and ease
• Not have your business come to a halt if you needed to step away from it
Deliverables Overview
• 1 x 120 minute virtual strategy session
• Optimisation of existing processes: Recommendations provided on existing processes based on operational efficiency and company goals
• Strategic design of up to 20 new processes you wish to incorporate into your business
• Full custom ClickUp Build with dashboards and automations
• Migration of data from other platforms into ClickUp (Up to 100 “tasks” created in ClickUp)
• Automation integration of up to 3 platforms with ClickUp using Zapier (third party automation integration)
• Set-up and integration of ProBackUp (back-up software) with ClickUp
• 1 x 120 minute Handover & Training call
• 12 months access to our ClickUp course for you and your team
• Custom created training vault (up to 5 hours of video content) on each list and dashboard in your unique ClickUp set-up
• 2 weeks of post-project messaging support for you and your team
• 2 x 60-minute virtual operations support calls within 12 months of contract completion
We are all about making this as accessible as possible for you, so payment plans and payment in USD options are also available for all package options.
Click here to book your free, no pressure call and receive your custom proposal
We have a relentless commitment to delivering you the best client experience, so there are a few things you need to know about our services:
• Our services have high resource requirements; we are dedicated to transforming the way you work like nothing ever before so you can realise your dream business and life. Because of this, we are really limited in the number we take on and are usually booked 6-8 weeks in advance.
• You may not know the right service for your business – most clients don’t when they first get in touch with us. That’s more than ok, book a call here and we can get to know you business better on our discovery call and provide you with a recommendation.
• We won’t be the right fit for everyone and we only work with businesses that are in a place to truly benefit from our services. We therefore have a short enquiry form where we ask everyone interested in our services to complete so we can get to know you and your business better before we decide whether to enter into a partnership together.
Fill out this form to book your discovery call and receive your custom proposal
We’re here to help you reclaim that entrepreneurship dream
Because it is possible for:
• You to run a successful business that allows you to have a personal life, time freedom and love what you do
• Your day-to-day operations to run seamlessly without the constant need to firefight
• You to have a structure in place that actually allows you to work smarter and not harder
• To have a high performing team that can do things on time and to quality standards without micromanaging
• You to enjoy running your business again
We operate a bespoke 3 step process for our consultancy, with an additional 2 steps if you have selected a service that includes implementation
1.
Audit – we observe and review your current operations to identify where the opportunities are to optimise them
2.
Strategise – we deep-dive with you into your business objectives, your metrics (don’t worry if you don’t have these!) to understand where the business is going and therefore, how best to design your processes, tech stack and operational structure to get you there
2.
3.
Design – We design solutions with you to facilitate ease, efficiency and risk management in your business’s day-to-day, presented to you in visual flow charts
4.
Implement – with your newly optimised business processes signed off by you, we get to work actually building them out in the relevant tech tools and project management system (implementation services only)
4.
5.
Document – to ensure absolute clarity on process and policy for you and your team, we document in a suite of Standard Operating Procedures (implementation services only)
Tessa Mac
"I loved that I lacked literally any systems experience and was worried that I wouldn’t know what to tell her, but it’s like she read my mind and knew EXACTLY what to do. Now I have systems that create organization and structure and I feel clarity, ease and relief - I’m looking forward to working with her long-term in the near future!"
Ayse Caglayan
Working with Rachael & her team has been a true dream. She was able to look at my business from a birdseye view, question the way we were doing things and instantly spot inefficiencies that were costing us so much time (and money). If you're a business owner looking to seriously scale, take back control of your time and operate as a true CEO, you need Rachael's support!
Maika Endo
"Rachael has an incredible sense of organisation, attention to detail, respect for my style and standards and always delivers her work with care. I can focus on my projects and feel peace of mind because I know that the back-end work is being managed. It makes me proud to work with Rachael - the services she provides are GREAT."
Simon Polmear
"Rachael is a particularly well-organised individual with a knack for understanding complex business process and dependencies across a range of disciplines. Rachael has, and continues to be a source of invaluable counsel and support through her ability to critically analyse and ask ‘why?’. Never one to shy away from a new challenge, Rachael’s natural ability to communicate and engage at all levels coupled with her leadership capability makes her a ‘go-to’ person when you simply need to know it’s going to get done properly, on time and with everyone on the journey fully engaged and informed."
Karin Conroy
Before working with Team RG, my day-to-day can only be described as chaotic. Now it feels so easy and our operations are so clear and streamlined. We have seen a reduction in time taken to perform basic administrative tasks, transparency of the status of tasks across the team and our client communication and management is a lot clearer. I'm convinced this will be a huge boost overall to my brand and reputation since it will be so much easier for clients to work with us and get what they need.
Pavlos Sideris
Izabella Gorré
Sound too good to be true? Our previous clients started exactly where you are now.
They were working SO hard, doing all the things and were afraid that they were never going to be able to get out of their overwork and overwhelm loop.
Instead, bringing in operational experts has turned into the kind of success and freedom they thought was a fast-fading dream.
Book your, free, no pressure, call here to see how we can support you and receive your custom proposal
