Building solid and sustainable businesses by organising the overwhelm and reducing your workload so you can claim back your time, and your life
Have you got to a point in your business journey where you are working every hour of the day, the wheels are spinning frantically, but somehow you don’t feel like you are getting to where you need to be?
When you first started your company you were filled with passion and ambition, but now you’re just overwhelmed and struggling to gain traction and focus.
Too much of your day is spent doing the million and one admin tasks that come with the territory of running a successful business and not enough time actually fulfilling your company’s core purpose. You have to-do lists scattered everywhere, are stuck in the belief that it’s easier to get things done yourself rather than delegating to your team and are constantly worried things are slipping through the net.
You’re starting to fear that going back to a corporate job may actually give you more freedom and flexibility in your life than working for yourself and are terrified that if you step away from your business for even a minute, it will all come crashing down without you.
CLIENTS FEATURED IN:
It’s time to break that cycle and claim back your business…and your life.
We help small businesses sustainably grow with ease by strategically structuring and streamlining their business operations and teams.
Through a blend of consultancy and implementation services, we design operational structures that organise your business and reduce the amount of time and headspace it takes to execute the day-to-day.
It’s an absolute joy to help our clients restructure their business operations, and to see the difference our services make to their efficiency, revenue and profit margins. At Team RG we have a true passion for operations and creating environments that get the best out of people, and as such, love serving business owners who feel like they’re tied in knots operationally, as well as those desiring more support with their teams.
HOW WE DO IT
→ Create highly efficient processes that are simple to execute to a consistently high standard
→ Use tech to facilitate the delivery of the processes simply and cost-efficiently
→ Create operational structures that facilitate happy, high performing and autonomous teams
→ Mitigate risk by implementing key protection policies and ensuring that key business functions don’t exist solely in someone’s head
THE RESULTS WE GET
→ Reduction in operating/team costs
→ Reduction in the amount of time it takes to execute processes
→ Reduction of the quantity of communication, by improving the structure of it
→ Improved client experience
→ Improved consistency and quality of process execution
→ Increased team retention and engagement rates
→ Business owners who can operate from a place of ease, not chaos
WHO WE WORK WITH
→ Small companies and start-ups
→ Agency models are our bread and butter, but we also support e-commerce, brick-and-mortar, service and product-based businesses
→ Businesses that have grown quickly but their operational structure has not kept up
→ Businesses that are struggling to generate the desired ROI from their teams
→ Overworked business owners!
Providing a high-touch client experience is incredibly important to us, and so we also have an industry leading Client Success Programme. Designed to ensure that you have the tools and knowledge to fully leverage your streamlined operations long after our time together has come to a close, all our 1:1 clients have complimentary access.
Rachael Gunn Operations & Team Consultancy Testimonial
"Rachael is a particularly well-organised individual with a knack for understanding complex business process and dependencies across a range of disciplines. Rachael has, and continues to be a source of invaluable counsel and support through her ability to critically analyse and ask ‘why?’. Never one to shy away from a new challenge, Rachael’s natural ability to communicate and engage at all levels coupled with her leadership capability makes her a ‘go-to’ person when you simply need to know it’s going to get done properly, on time and with everyone on the journey fully engaged and informed."
Rachael Gunn Operations & Team Consultancy Testimonial
Working with Rachael & her team has been a true dream. She was able to look at my business from a birdseye view, question the way we were doing things and instantly spot inefficiencies that were costing us so much time (and money). If you're a business owner looking to seriously scale, take back control of your time and operate as a true CEO, you need Rachael's support!
Rachael Gunn Operations & Team Consultancy Testimonial
Before working with Team RG, my day-to-day can only be described as chaotic. Now it feels so easy and our operations are so clear and streamlined. We have seen a reduction in time taken to perform basic administrative tasks, transparency of the status of tasks across the team and our client communication and management is a lot clearer. I'm convinced this will be a huge boost overall to my brand and reputation since it will be so much easier for clients to work with us and get what they need.
Rachael Gunn Operations & Team Consultancy Testimonial
"I loved that I lacked literally any systems experience and was worried that I wouldn’t know what to tell her, but it’s like she read my mind and knew EXACTLY what to do. Now I have systems that create organization and structure and I feel clarity, ease and relief - I’m looking forward to working with her long-term in the near future!"
Rachael Gunn Operations & Team Consultancy Testimonial
"Rachael has an incredible sense of organisation, attention to detail, respect for my style and standards and always delivers her work with care. I can focus on my projects and feel peace of mind because I know that the back-end work is being managed. It makes me proud to work with Rachael - the services she provides are GREAT."
Ready to finally gain that freedom you envisaged when you first became an entrepreneur?
You’re doing too much in your business. It’s time to pull back and actually experience the space and peace that thoughtfully designed processes and simple softwares and automations can give you.
Yep, I said that you get to do LESS. It’ll be great.
We show up to take that weight of responsibility you’ve been carrying on your shoulders and help you create a business that can actually function and generate revenue without your constant presence.
What we don’t do is tell you how to run your business. You already know how to do that. We collaborate with you to provide alternative solutions in our area of expertise, operations and team management, to help you reach your business goals.
We are SO passionate in what we do, we KNOW the incredible transformation our services provide and we can’t wait for you to see it too.
Are you ready to finally step into the role of leading your company, not constantly ticking off a huge list of things to do?
HERE’S HOW TO WORK WITH US
Operations Overhaul
Our signature service is a blend of consultancy and implementation for the ultimate done-for-you business operations service.
We have three package choices – 70% of our clients select a second package (with a nice discount!) after they’ve had their first.
Operations Overhaul:
Client Experience & Management
This package is designed to not only create a strategy and foundation for how you want to manage your clients, but then also implement the structure that facilitates the delivery of that experience.
This includes a robust and fully customised build out of your lead management, onboarding, existing client management and offboarding processes to increase efficiency, while having a stand out client experience that has your clients talking about you long after you have completed your time together.
Investment: £3,997
What You Want
• Confidence and clarity when it comes to offering your clients a stand-out service and establishing yourself as the authority and expert in your niche
• To feel supported by the tech, platforms and processes to ensure you’re keeping clients happy while doing less manual work to achieve this
• Trust in your team to be able to deliver a first class client experience because they have all the tools to do a great job and you have the visibility to put your mind at ease
• A custom-crafted plan to improve your client management, maximising your potential for client retention, referrals and recommendations for months to come
Deliverables Overview
• Bespoke Client Experience strategy report encompassing client onboarding, delivery and offboarding
• Redesign of all your client onboarding, delivery and offboarding processes
• Full CRM, scheduler and checkout software set-up
• Automation integration
• Set-up of client based KPI reporting suite
• Creation of all associated SOPs and visual process maps
Operations Overhaul:
Team Management
This package is designed to not only create a strategy and foundation for how you want to lead your team, but then also implement the structure that facilitates the delivery of that culture.
This includes a robust and fully customised build out of your recruitment, onboarding, management and offboarding processes to create a high performing and happy team that fits with your long term business goals.
Investment: £3,997
What You Want
• Confidence and clarity about how to lead and manage your team for maximum effectiveness and efficiency
• The vision and strategy in place to offer a positive company culture to retain your team for long periods, increasing loyalty, motivation and morale and reducing staff turnover costs
• An operational structure that facilitates effective delegation, makes your team responsible for outcomes rather than just ticking tasks off a list and allows you trust your team to consistently perform and execute to the highest standard
• A team that is organised, intuitive led and results-driven so you can focus on the core operational tasks of the business safe in the knowledge your team are running like clockwork
Deliverables Overview
• Bespoke Team Culture and Strategy report
• Creation of core company policies
• A clear org chart, now and for the future
• Hiring strategy with all job descriptions, applications form, interview packs and scoring matrices created
• New starter onboarding plan and portal set-up
• Performance structures, KPIs, bonus scheme, feedback form creation
• Creation of all associated SOPs and visual process maps
Operations Overhaul:
ClickUp Build
The ultimate done-for-you service that creates a super scalable, stable and sustainable business structure across your entire operation.
Implementing ClickUp is the key to providing the tools for you to get out of micro-management mode, gain clarity on how to progress your business strategy and crucially, have that all-important downtime that allows you to refresh, recharge and ultimately, be better at what you do.
Investment: £5,997
What You Want
• To have a business operation that feels calm and collected, not chaotic
• Simple delegation without the “they can’t do it as well as me” instinct
• To scale your business without your operations being a bottleneck
• Visibility of yours and the team’s workload, allowing you to delegate, prioritise and execute with clarity and ease
• Not have your business come to halt if you needed to step away from it
Deliverables Overview
• Bespoke ClickUp set-up and build out
• Process evaluation and improvement
• Automation integration
• Dashboard creation
• SOP and visual process mapping creation
Operations Strategy Day
A focussed strategy day to create a comprehensive plan to evolve your operations and/or team structure.
An Operations Strategy Day is perfect if you need a quick and targeted solution instead of one of our more comprehensive Operations Overhaul packages.
We can customise the day to suit you and it can be either just consultancy, or a blend of consultancy and implementation.
Operations Strategy Day
Here are some of our most popular agendas:
• Client Experience Design
We’ll audit your current client experience and design new processes to match your vision for each service and identify the tech tools and team you need to operate them effciently and to the highest standard.
• Team Structure Review
To ensure your are optimally leading and leveraging your team effectively; we can clarify your vison and values, map out your org chart, design systems for effective delegation, create a hiring strategy and and create KPIs for each role.
• ClickUp Structure Refresh
Perfect for you if you have the basics of ClickUp down but the structure needs a refresh to ensure your’re leveraging it as effectively as possible. This is generally about 2 hours of calls and the rest implementation time.
Investment: £1,997
We are all about making this as accessible as possible for you, so payment plans and payment in USD options are also available for all package options.
Click to fill out this form, book your discovery call and receive your custom proposal
We have a relentless commitment to delivering you the best client experience, so there are a few things you need to know about our services:
• Our services have high resource requirements; we are dedicated to transforming the way you work like nothing ever before so you can realise your dream business and life. Because of this, we are really limited in the number we take on and are usually booked 6-8 weeks in advance.
• You may not know the right service for your business – most clients don’t when they first get in touch with us. That’s more than ok, complete the enquiry form here and we can get to know you business better on our discovery call and provide you with a recommendation.
• We won’t be the right fit for everyone and we only work with businesses that are in a place to truly benefit from our services. We therefore have a short enquiry form where we ask everyone interested in our services to complete so we can get to know you and your business better before we decide whether to enter into a partnership together.
We’re here to help you reclaim that entrepreneurship dream
Because it is possible for:
• You to run a successful business that allows you to have a personal life, time freedom and love what you do
• Your day-to-day operations to run seamlessly without the constant need to firefight
• You to have a structure in place that actually allows you to work smarter and not harder
• To have a high performing team that can do things on time and to quality standards without micromanaging
• You to enjoy running your business again
We operate a bespoke 3 step process for our consultancy, with an additional 2 steps if you have selected a service that includes implementation
1.
Audit – we observe and review your current operations to identify where the opportunities are to optimise them
2.
Strategise – we deep-dive with you into your business objectives, your metrics (don’t worry if you don’t have these!) to understand where the business is going and therefore, how best to design your processes, tech stack and operational structure to get you there
2.
3.
Design – We design solutions with you to facilitate ease, efficiency and risk management in your business’s day-to-day, presented to you in visual flow charts
4.
Implement – with your newly optimised business processes signed off by you, we get to work actually building them out in the relevant tech tools and project management system (implementation services only)
4.
5.
Document – to ensure absolute clarity on process and policy for you and your team, we document in a suite of Standard Operating Procedures (implementation services only)
Rachael Gunn Operations & Team Consultancy Testimonial
Working with Rachael & her team has been a true dream. She was able to look at my business from a birdseye view, question the way we were doing things and instantly spot inefficiencies that were costing us so much time (and money). If you're a business owner looking to seriously scale, take back control of your time and operate as a true CEO, you need Rachael's support!
Rachael Gunn Operations & Team Consultancy Testimonial
"Rachael has an incredible sense of organisation, attention to detail, respect for my style and standards and always delivers her work with care. I can focus on my projects and feel peace of mind because I know that the back-end work is being managed. It makes me proud to work with Rachael - the services she provides are GREAT."
Rachael Gunn Operations & Team Consultancy Testimonial
Before working with Team RG, my day-to-day can only be described as chaotic. Now it feels so easy and our operations are so clear and streamlined. We have seen a reduction in time taken to perform basic administrative tasks, transparency of the status of tasks across the team and our client communication and management is a lot clearer. I'm convinced this will be a huge boost overall to my brand and reputation since it will be so much easier for clients to work with us and get what they need.
Rachael Gunn Operations & Team Consultancy Testimonial
"Rachael is a particularly well-organised individual with a knack for understanding complex business process and dependencies across a range of disciplines. Rachael has, and continues to be a source of invaluable counsel and support through her ability to critically analyse and ask ‘why?’. Never one to shy away from a new challenge, Rachael’s natural ability to communicate and engage at all levels coupled with her leadership capability makes her a ‘go-to’ person when you simply need to know it’s going to get done properly, on time and with everyone on the journey fully engaged and informed."
Rachael Gunn Operations & Team Consultancy Testimonial
"I loved that I lacked literally any systems experience and was worried that I wouldn’t know what to tell her, but it’s like she read my mind and knew EXACTLY what to do. Now I have systems that create organization and structure and I feel clarity, ease and relief - I’m looking forward to working with her long-term in the near future!"
Sound too good to be true? Our previous clients started exactly where you are now.
They were working SO hard, doing all the things and were afraid that they were never going to be be able to get stuck out of their overwork and overwhelm loop.
Instead, bringing in operational experts has turned into the kind of success and freedom they thought was a fast-fading dream.
Click to fill out this form, book your discovery call and receive your custom proposal
