If your question isn’t answered here, send us an email on support@rachaelgunn.com and we’ll be happy to answer it for you.
How are these templates different from other ClickUp/operations based templates?
We have worked with clients that have featured on platforms such as TedX, Forbes and Thrive Global and are generating annual revenue of up to £8 million+ a year to design and structure their operations, as well as hire and…
What formats does each template come in
Most templates come in multiple formats in order to provide you with flexibility with what software you wish to use in your business. You can see which format each template comes in by looking at the coloured tags associated with…
What happens when I make a purchase?
You will be sent two emails immediately upon purchase; one is a receipt and the other with details of how to log into your portal and access your product(s). When you’ve logged into the portal, check out the short, welcome…
How long do I have access to the templates?
For as long as we sell them. If we do ever decide to discontinue a product, or the shop itself, we will give you 30 days notice to download any templates and training and support resources out of your portal…
Do you help me import and customise the templates?
We have a dedicated Training and Support hub you will gain access to on purchase that has all the steps (both in written and video form) for you to download templates in each of the formats we provide. In addition,…
Do these templates need a paid plan for the software they are sold for?
All of the templates that we sell can be used in the free version of the software for which they are designed, with any exceptions noted below: – Email automations in ClickUp templates only work on the Business Plan or…
I want to use one of your templates in a software not listed, is this possible?
Maybe, they aren’t quite as easy to use. You have a couple of options: Watch the walkthrough videos of the other format(s) and use that to design/inform your asset creation in your desired software. Please note that you may not…
What is your refund policy?
Due to the digital nature of these products (as in you receive instant access on purchase), you will not be entitled to receive a refund, so please do check that you are purchasing the correct product or service to meet…
How do the bundle discounts work?
While all of our templates can be used in isolation, they are also complementary and work really well together. We therefore offer the following discounts for purchasing multiple products together so you can pick’n’mix them to your choosing: Buy 3+…
What’s your refund policy?
We want you to be satisfied with your purchase, but we also want you to give your best effort to implement and use all of the templates and training provided. While we do not provide a guarantee, we do offer…
I’m a tech novice, is it difficult to install the templates?
Don’t worry, we have you covered! All of the ClickUp, Airtable, Zapier and ActiveCampaign templates have dedicated video tutorials included to show you how to import, use and customise them. The Google Docs/Google Sheets/PDFs have a combination of written context…